On a recent episode of The Newfangled Lawyer, managing partner Zack Port discussed the value of innovation and connection when building strong client relationships in personal injury law with speaker, lawyer, podcaster, and thought leader Patrick Patino. While many attorneys base their metric on success and profit, Zack Port believes that serving “normal people” and advocating for their needs is the heart of true legal professionalism. Building relationships fosters trust with the client, enabling more creative and empathetic approaches to personal injury cases and highlighting the role of an attorney as a storyteller who weaves facts into an accurate narrative of an accident and its aftermath.
However, serving everyday people and building strong client relationships does not begin and end with conversations. Structure and efficiency are both key factors that Betz & Port, P.A. utilize to support their clients through one of the most difficult times of their lives. Zack Port discusses how leveraging technology and developments in digital resources has reinvented their personal process at the firm. Implementing more remote connections with clients, while maintaining authentic connections, has helped provide a more seamless experience for injured clients.
“We are designing the firm not for numbers,” says Zack Port. Rather, the goal of Betz & Port, P.A. is to serve regular people with outstanding service. Not expanding to increase revenue and profit, but to strengthen client relationships and expand the support available to injured clients through the firm. Listen to the podcast to hear more about the firm’s experience with client relationships and technological innovation. For a personal injury service that provides hospitality and attentive care for injured victims, consider reaching out to Betz & Port, P.A. at (763) 323-6911 for a personalized consultation.
